CANCELLATION POLICY

Responsibility for the content

The content of our pages has been created with the utmost care. However, we cannot assume any liability for the accuracy, completeness and up-to-dateness of the contents. As a service provider, we are responsible for our own contents on these pages in accordance with the general laws according to § 7 paragraph 1 TMG. However, according to §§ 8 to 10 TMG, we are not obligated as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this respect is only possible from the point in time at which a concrete infringement of the law becomes known to us. If we become aware of such infringements, we will remove the relevant content immediately.
Copyright

The contents and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution or any form of commercialization of such material beyond the scope of copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content of this site has not been created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. However, if you become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringement, we will remove such content immediately.

Data protection

As a rule, it is possible to use our website without providing personal data. Insofar as personal data (e.g. name, address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent. We would like to point out that data transmission on the Internet (e.g. communication by e-mail) may have security gaps. A complete protection of data against access by third parties is not possible. The use of contact data published within the framework of the imprint obligation by third parties for the purpose of sending unsolicited advertising and information material is expressly prohibited. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, e.g. by means of spam mails.

Right of withdrawal

In order to exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the following model withdrawal form for this purpose, which is, however, not mandatory.
You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
The right of withdrawal does not apply to the following contracts:
Contracts for the provision of services, including financial services, the price of which depends on fluctuations in the financial market over which the Entrepreneur has no control and which may occur within the withdrawal period, in particular services relating to shares, to shares in open-ended investment funds within the meaning of Section 1 (4) of the German Capital Investment Code and to other tradable securities, foreign exchange, derivatives or money market instruments.
Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, the transport of goods, motor vehicle rental, the supply of food and drink, and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision, are not subject to the statutory right of revocation (Section 312g (2) sentence 1 no. 9 BGB). That means, as far as MOS-Management UG offers services from the area of leisure activities, especially reservations/entrance tickets for events, there is no right of withdrawal. Each order for reservations/entrance tickets is thus binding immediately after confirmation by MOS-Management UG and obligates the customer to accept and pay for the tickets ordered.
Contracts for the procurement of admission tickets. Admission tickets are securities in the sense of civil law. Accordingly, they are small bearer securities if the presentation of the ticket alone entitles the holder to enter the stadium.

Sample cancellation form

(If you wish to revoke the contract, please fill out and return this form).
To Avalon Concierge Service LLC, [email protected]

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
  • goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of consumer(s) (only in case of paper communication)
  • Date
  • (*) Delete where not applicable.

Shipping

We ship insured with UPS and the shipment usually takes place at least 10 days before the event. The shipping costs are as follows:
Delivery time of tickets: within Germany 1-3 days, in the European area 3-5 days, for all others - 7-10 days.
National within Germany: 15,00 EUR (plus 19% VAT)
Within the EU except Germany: 25,00 EUR (plus 19% VAT)
International to all other countries: 45,00 EUR (plus 19% VAT)
For digital products there are no shipping costs